Tuesday, April 13, 2010

Thanks, Harriete at Comcast!

Wow, I just had the most terrible and hilarious online chat experience with a Comcast "customer service" representative. The screen grab of the transcript pretty much tells the whole story.

A few assuring words and then BAM, thrown to the sharks. Time to look into satellite TV!


Anonymous said...

Hi there,

I apologize for the experience and we would like the opportunity to look into this further. Can you please shoot us the telephone number on your account and a link to this blog post? We are more than happy to help.


Detreon Roberts
National Customer Operations
Comcast Corporate

Chris Perry said...

In the most interesting of reversals, this blog post and the subsequent comment led Comcast's Customer Service department to start calling ME instead of the other way around. Imagine!

After a few of these calls, my problem was taken care of.

Please help me come up with the moral of this story.

The squeaky blogger gets the grease?

Come on, you can do better.